What is causing the washer not to turn and not to drain

Appliance Repair Troubleshooting QuestionsCategory: Washing MachinesWhat is causing the washer not to turn and not to drain
Anonymous asked 6 years ago
I had a change of tenants in a rental. The old one had no complaints about the washer. The new tenantsaid that she tried the washer with a small load and it did not turn and did not drain.I asked her to perform the master reset. She said she did and the problem still exist.I would appreciate a help from you to try to repair the machine myself.