Washing machine won’t spin

Evelyn mende asked 5 years ago
Was washing a load of towels and machine was off balance.
Then we re balanced it and it wouldn’t spin.
Reset it and put just a few towels all it did was roll them into a ball.
Took towels out and just a couple of sheets tangled those around the agitator and sounds like it is falling apart.
Won’t spin clothes but it will spin when empty.