Maytag washer didn’t drain, drum won’t spin, agitator won’t move

Appliance Repair Troubleshooting QuestionsCategory: Maytag Washing MachineMaytag washer didn’t drain, drum won’t spin, agitator won’t move
Anonymous asked 8 years ago
Hi, I have a Model: MAVT634AWW.  The motor seems to run fine, and when it's time to spin, the motor moves to the spin position (for lack of a better term), but the drum won't spin.  I think that the drum and agitator are frozen.  What I have done: I have removed the pump to ensure there's nothing in there, I have removed the agitator to make sure nothing is stuck in there, I removed the motor to make sure it's in good condition, I've looked at the belt (it doesn't appear to be cracked or broken).  Looking at websites, it might be the transmission, at which point I need to replace the washer, or the bearing/drive assembly, but I'm not sure.  Any help you can provide will be most appreciated so that I don't have to buy a new washer, thanks!

1 Answers
Appliance Repair Staff answered 8 years ago
Hi, Sounds like it could be as you said the transmission, bearings, etc. However we have seen where an item such as a sock or similar can get stuck between the drum and tub causing it to not spin. Take apart the drum and tub and be sure there is nothing jammed in there. Many times on a washer that will not spin properly this is the case. This is a good thing to check before you start ordering new parts or a new washer. Here is a parts breakdown of your Maytag Washing Machine Drum to see what is involved to disassemble. If there is nothing jammed inbetween, then you should check to see if the transmission is able to move as designed. As for the bearings, you should be able to actually see if they are bad visually. Hopefully it is not the transmission, but if so check multiple websites and check pricing as you MAY be able to find one that will make sense instead of replacing the complete washer. Good luck. -ARQ
davemgurk replied 8 years ago

Thank you for the quick reply. Because there was nothing between the agitator and tub, I didn’t look further. But how does an item get stuck between the drum and tub? Sorry, that is probably a dumb question, but I didn’t think there was enough space for a sock to get in there. And since I had not found anything in there, I put it all back together because I thought all my work laid in front of me under the washer. Another question: Should the agitator be able to move? I think it should, just like the drum should, but nothing is moving. Also, I saw a website that suggested a bearing kit, which included the pulley and five other pieces. Is it probable that this is my problem, i.e., what are the odds? As far as my handyman ability, I would say I’m a 5.5 out of 10, so if I have to replace the transmission(?), how hard will that be? And I will look between the drum and tub to make sure nothing is there, I just want to weigh my options should I find nothing there, which I believe will be the case. Thanks again.

kelly89 replied 8 years ago

Yeah have seen things JAMMED in between the tub and drum. It DOES happen but not very common. The agitator (on most top load washers) when turned will usually not turn the complete shaft. From the conversation above it sounds like the transmission is shot.

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