I have a Kitchen Aid KAWS750GQ1 serial #CJ2118432 washing machine. The machine will not spin on any cycle but you can hear the motor going. Please advise the first step in DIY repair. I already tried unplugging and opening and closing the lid for a master reset as per another website. Thanks.
Possibly Motor Coupler is worn. Clutch could also be affecting operation of cycle. Best to remove service panel and see if you find any shavings of metal or pieces of plastic or rubber under the washer. Then do some troubleshooting by inspecting the washer components for wear and tear. This page may help you to know parts names and locations. http://www.searspartsdirect.com/kitchenaid-washer-parts/model-KAWS750GQ1/0593/0153200.html