Kennmore elite washer question

Anonymous asked 4 years ago

Have kennmore elite washer and dryer approx. two years old. Washer will not complete cycle and is making a loud noise as it try’s to turn. Replaced motor sensor and ran normal load of wash and was stuck in the rinse cycle (timer displayed 36 minutes for 15 mintues). We left the house and returned 3 hours later and was still running with 12 minutes left. Any help is much appreciated.

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