Hi. As of a couple days ago my Kenmore 401-6171* stackable washer seems to be stuck on the rinse and spin cycle whenever I try to wash some clothes (when, somehow, the latch releases and I can try to wash a load). Yet it does not rinse, it does make the sound it usually does when spinning, even though it is neither spinning. When ‘done’ the clothes remain un-rinsed and the latch does not open. How can I do a factory reset so that all operations go back to normal?