Samsung side by side fridge freezer is not cooling

Linda Raffills asked 10 months ago

We noticed our Samsung fridge freezer model RS20NRSV5/XSA was not cooling or freezing a couple of days ago.
The fridge still starts up – ie the compressor and fan is going when we switch off and restart.
We have tried turning up the coolness in the fridge and freezer.
It is slightly cooler in the fridge than normal room temp but nowhere near where it should be and the freezer is not freezing anything now.

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