Kenmore Top loading washer will not spin or agitate

Dylan Hillman asked 2 years ago

My Kenmore washer will not run a spin cycle and will not agitate, though the motor still runs. I went underneath and took off the engine to look at the coupler, and it is not broken. And I’m not sure if this is normal – the coupler will spin one way, but when I tried to spin it the opposite way, it was very tough to do so. What might be causing the problem with the washer?

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